LWE – Managed Infrastructure

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What is infrastructure management?

In the context of an IT organization, infrastructure refers to the hardware, software and other systems that are necessary for delivering IT services in accordance with service-level agreements (SLAs). IT infrastructure management includes the management of IT policies and processes, along with the equipment, data, human resources and external contacts, such as vendors or security organizations, needed to ensure that IT operations run smoothly and efficiently.
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What are  Our Managed Infrastructure Services?

Infrastructure Managed Services involves the transfer of internal IT infrastructure duties and components to LivewirExperts). It includes a wide range of services, related to both data centers and the cloud. The goal of our managed infrastructure services is to guarantee that an organization’s infrastructure runs smoothly and is regularly supported, monitored, and maintained.

IT Infrastructure management best practices

With IT infrastructure managers being responsible for the design, implementation, maintenance and retirement of each of the above IT infrastructure elements, it’s necessary to understand the best practices for managing them. These IT infrastructure management best practices include:

  • Knowledge gathering

  • Creation of standards

  • Implementation of standards

  • Maintaining consistency

  • Documentation

5 Considerations to Look for in a MISP

Necessary Coverage
When working with a Managed Service Provider, 24/7 support is often essential. Having that MSP available at all times ensures in-house staff are working only to their core schedule and not being disturbed out-of-hours, all this while still maintaining continuity and reliability. Without this level of coverage organizations rely on out-of-office hours on-call staff, which can be expensive both in terms of costs and employee satisfaction.
Choosing a Managed Service Provider with the right expertise that is tailored to your business needs is crucial. Needs can range from addressing capacity gaps in server environments, scaling leaner teams, or resolving network outages. Being able to provide these processes also ties into the service bundle the infrastructure MSP is offering.
Comprehensive Services
Receiving a wide range of services from a single service provider can be beneficial for IT departments. This approach not only simplifies operations by eliminating the need to work with multiple vendors, but also ensures convenience and consistency in service delivery. Therefore, it is important that an MSP can provide an array of specialist services. Many organizations prefer a single point of contact for various IT needs, including server, storage, and network management, as well as hardware maintenance and professional services for special projects.
Scalability and Flexibility
A big thing to look for when choosing an MSP partner is scalability and flexibility. Asking the questions: Is this managed service partner going to be able to grow with you? Are they flexible when it comes to your needs and your requirements? Are they going to be able to fill those needs and requirements? A reliable MSP should demonstrate the ability to meet both current and future needs, offering flexible solutions that can be tailored to match specific requirements.
Positive Results
A proven track record and positive references are vital in evaluating the credibility and expertise of an infrastructure managed service provider. These factors demonstrate tangible evidence of the MSP’s capability to deliver quality services and support.

Benefits of LivewirExperts' Managed nfrastructure Services

One of the main advantages of infrastructure managed services is broadened coverage. Complete availability preserves smooth operations with around-the-clock support, which is something that many organizations are unable to provide by themselves, particularly when you consider that coverage with LivewirExperts can be made available 24/7, 365 days a year.
Efficiently reducing downtime is another reason IT departments use LivewirExperts . Through our team’s expertise, IT teams can prevent instances of downtime. We make it possible to quickly detect any potential infrastructure issues before they become serious interruptions, or even before they occur. A key infrastructure managed service provider benefit is ensuring continuous operations while maintaining productivity.
A common benefit of partnering with LivewirExperts is resolving any existing skills gaps. This gap can occur due to various reasons, such as the retirement of a long-serving employee, or turnover from staff attrition.Finding a suitable replacement for your IT team is a difficult task, due to lack of experience or nowadays the cost of hiring, however we can provide an expert team on-hand, with years of experience, to manage any issues.
The fourth in the list of managed infrastructure service benefits is the readiness to complement short, staffed teams. For example, if a Linux team is experiencing increased demands from expanding Linux server environments, then LivewirExperts  can step in to assist (not replace!) the in-house team.By leveraging the expertise and resources of managed services companies, organizations can strengthen their existing teams, ensuring seamless management of critical infrastructure components.
Managing server, storage, and network components in data center and cloud environments involves skill sets across several technology stacks. We employ engineers skilled across these disciplines, as well as provide training to these technicians, in order to stay updated with the latest trends. This technique creates a deep level of expertise and streamlines management of the infrastructure.
Our Managed Services reduce mean time to recovery (MTTR) by proactively monitoring infrastructure health and performance, keeping systems/software up to date, and automating routine tasks. We build a knowledge base across the customers we support and this experience helps identify the underlying cause of incidents, speeds remediation, and can also prevent recurrence.
Reclaiming valuable time that would otherwise be spent on mundane day-to-day tasks, again highlights the importance of managed infrastructure services. Instead of focusing on just keeping the lights on, IT departments can redirect their efforts towards large projects and strategic goals.This shift in focus allows organizations to leverage their engineering talent more effectively, driving initiatives that make a difference to company profits, which were previously sidelined due to resource constraints.
Another benefit of outsourcing infrastructure services through managed services is preventing employee attrition. It’s inevitable that employees leave, but one way to avoid this is to outsource and automate repetitive tasks, which can improve employees’ quality of working life.
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